ICTACT Journal on Management Studies

Kyeyune Robert ¹, John Baptist Walugembe ¹, Goretti Byomire ¹, Engotoit Benard ², Fatinah Nakabonge ¹

Affiliations
1 Department of Applied Computing, Makerere University Business School, UG
2 Department of Computer Science and Engineering, Makerere University Business School, UG

Abstract

This study investigates the key issues and challenges in monitoring and controlling energy consumption in Uganda’s public institutions. It also explores the potential of improving energy efficiency in these institutions through adoption of state-of-the-art ICT technologies to monitor and control energy use at individual unit or department level. This includes views and perceptions on the potential benefits and costs involved. The research study is a cross-sectional study that is based on both descriptive and quantitative data. The descriptive approaches were used for obtaining narrative information and descriptive statistics that were used to illustrate and back up inferences on relationships between the study variables based on the quantitative data. The quantitative approaches were used to deduce the existence and significance of relationships between the variables being investigated. A general finding is that apart from some managers, most energy users at the public institutions are not aware of how much energy they use and what it costs. Though the high cost of energy was felt at the higher management levels, most of the users did not seem concerned about the cost and energy inefficiencies. There is also a glaring lack of awareness on smart ICT technologies that can be used to closely monitor and control energy use at individual unit or department level or lower levels. The public institutions take on aggregate energy use bills without requiring accountability of the various units/departments within these institutions.

Keywords

Smart ICT, Energy Utilization, Energy Efficiency, Uganda.

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Mukuuma Kassim ¹, Kyeyune Robert ², Mwase Ali ³, Engotoit Benard ¹

Affiliations
1 Department of Computer Science and Engineering, Makerere University Business School, UG
2 Department of Applied Computing and Information Technology, Makerere University Business School, UG
3 Department of Marketing and Management, Makerere University Business School, UG

Abstract

E-banking has continuously brought changes on our daily lives by enabling provision of fully automated banking services that do not require visiting a bank’s premise. Customers do not have to queue for banking services but can do this at their own preferred time and place. The study aims at examining the effect of e-banking security on customer satisfaction in Uganda. To study the relationship between e-banking security and customer satisfaction, four security dimensions namely confidentiality, integrity, availability and authenticity are established based on literature review. The study uses a cross sectional survey methodology to gather data from 280 respondents. Results of correlation and regression analysis demonstrate that security has a positive relationship with customer satisfaction and therefore e-banking security has a big impact on predicting customer satisfaction. Various recommendations are put across on how retail banks can improve the security of their customer’s data hence satisfying them through the use of e-banking channels.

Keywords

E-banking, Security, Customer satisfaction, Four Security Dimension.

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